Description

Summary

How would you like to work for a 30-year iconic brand that is known worldwide for its commitment to well-being?

At Miraval Austin, balance, mindfulness, and care aren't just words, but the way we live and work every day. Surrounded by the beauty of Texas Hill Country, you'll join a team that values empathy, respect, and growth. Here, your career development and well-being go hand in hand, from access to wellness programs and hiking trails to opportunities for training and leadership growth.

If you are an experienced spa leader with a passion for inspiring teams and creating extraordinary guest experiences, this opportunity as Spa Manager may be the next step in your career.

Position Overview
The Spa Manager is a salaried, exempt supervisory role responsible for the daily operations of our award-winning spa. Reporting to the Director and Assistant Director of Spa, this role ensures seamless guest experiences, operational efficiency, financial accountability, and colleague development while embodying Miraval's mission of mindfulness and well-being.

Duties and Responsibilities
• Lead, coach, and inspire spa desk and support staff to deliver authentic, personalized service that reflects Miraval's culture of well-being.
• Oversee scheduling, payroll, and day-to-day operations, ensuring a proactive approach to service excellence and operational efficiency.
• Partner with spa leadership on treatment development and logistics, menu updates, group event coordination, and overall guest and colleague satisfaction.
• Support guest scheduling and resolve service-related challenges with empathy and care.
• Ensure compliance with Hyatt policies and State Law requirements for cosmetology, esthetics and massage therapy. Ensure personal and team compliance for spa-specific standards, including safety, cleanliness, and Forbes service expectations.
• Act as Manager on Duty in the absence of senior spa leadership.
• Recruit, onboard, and train spa colleagues while fostering a culture of trust, balance, and growth.
• Manage inventory, operational supplies, and budget performance to meet business objectives.
• Monitor guest feedback daily and identify trends, providing leadership with insights and solutions to continually improve service delivery.
• Oversee training consistency and ensure colleagues demonstrate mindfulness and luxury service behaviors at all touchpoints.
• Support and facilitate colleague engagement programs, team-building activities, and recognition initiatives.
• Serve as a coach and mentor to spa leads and support staff.
• Assist in developing and executing strategies to increase revenue through scheduling optimization, retail sales, and service enhancements.

Qualifications

To perform this role successfully, an individual must demonstrate the following:
• Strong leadership , critical thinking and organizational skills to manage spa desk and support functions.
• Proven ability to lead, motivate, and develop teams in a fast-paced environment.
• Strong business acumen with the ability to manage budgets, analyze reports, and support revenue growth.
• Exceptional interpersonal and communication skills; able to collaborate effectively across departments.
• Proficiency with scheduling systems, payroll, and MS Office tools.
• A passion for wellness, mindfulness, and delivering exceptional guest experiences.
• Demonstrated success in driving guest service recovery and turning challenges into memorable experiences.
• Strong emotional intelligence and conflict-resolution skills with both guests and colleagues.
• Experience in luxury service standards and ability to coach teams to deliver consistent results.
• Ability to design and facilitate training or team-building sessions.
• Familiarity with spa retail, upselling strategies, and service revenue optimization.
• Flexible availability, including evenings, weekends, and holidays.

Education and Experience
• Minimum of 3+ years of spa leadership or operations management experience, preferably in a luxury, resort, or destination spa environment.
• Track record of supporting service excellence, operational success, and colleague engagement.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.